Service Manager (m/f/d)

Specializing in the delivery of mission-critical managed services for space-based applications for government agencies, public safety organizations, and military customers (national/international), we are a young, digital-by-default New Space company. With the experience and expertise of our highly dedicated team, combined with our sovereign in-house technology development and ICT infrastructure operations, we guarantee the digital success of our customers under the highest security and quality standards and in demanding operational environments. Anyone working at MBS actively helps shape the digital transformation of society and contributes to resilience and defense capability. We foster the high relevance of our work and the ambition behind our promise of performance through a relaxed, modern, and innovative working atmosphere.

In exciting and challenging tasks and projects, you will take on a central role and commit yourself to the interests of our customers, partners, and internal functions in day-to-day operations.

As a knowledgeable point of contact and subject-matter expert, you accompany and support customers, partners, and internal stakeholders in complex and highly regulated markets and critical applications to identify risks, develop strategies, and future-proof their organizations as well as our portfolio and its delivery.

If you are an organizational talent and love fulfilling customer needs, we offer the perfect position for you! As a Service Manager, you are the central hub for customer and partner inquiries, requirements, and improvement proposals within our organization. Are you ready for this exciting challenge? Then apply today and become part of our Service Management team! Service Delivery for us means far more than “just” office IT. We operate a global infrastructure; from satellites in space, to ground-based ICT components, to advanced analytics and evaluation systems, all the way to the customer — we cover the entire chain.

• You are the central point of contact for customer and partner inquiries, requirements, and improvement suggestions within the Service Delivery organization
• You represent the customer internally, ensure compliance with agreed Service Level Agreements, and further develop them as needed
• You coordinate regular alignment meetings with all relevant stakeholders, document them, and track resulting actions and decisions
• You define quality standards, further develop them when required, and monitor compliance Based on this, you prepare monthly reports for the accounts/services you manage
• You create monthly reports and perform KPI reporting for the accounts/services under your responsibility
• You coordinate and manage Service Level Management, Availability Management, and the ITIL processes related to the supported services
• Depending on requirements, you play an active role in building and further developing Service Management together with the other functions within the team

• Flexibility is our motto: Office, remote, or hybrid? You decide, depending on the specific task and its related requirements
• Family-friendly: We offer flexible working hours for the best possible work-life balance
• Well taken care of at work: We provide free coffee, water, and the opportunity to cook or enjoy meals at our company locations according to your preferences
• Your development in focus: We offer tailored development programs and regular employee feedback discussions
• Team spirit and fun: Look forward to team and company events where you can get to know your colleagues better and have fun together
• Your health matters: Ergonomic workstations with height-adjustable desks
• Additional financial benefits: Benefit card with a monthly credit & motivational leasing for electric cars with employer subsidy